SHIPPING & DELIVERY
Q: How long will it take to receive my order?
A: Turnaround time depend on your order and quantity. Generally, you can estimate your artwork’s arrival by adding the processing and transit times. The processing time for commissioned and/or original artwork varies for artists, and is listed on their individual gallery pages. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 5-7 business days.
Q: What type of packaging do you use?
A: Art prints are rolled securely with a protective sheet prior to packing. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
Packaging for pieces shipped directly from the artist’s studio will vary, and are listed on their individual gallery pages.
Q: How do I track my order?
A: You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we’ll send you a confirmation email that includes your tracking number.
Q: How long will it take to receive my International order?
A: International orders that are shipped via First Class mail can take anywhere from 2-4 for delivery. For expedited delivery select Priority Mail during checkout.
Q: How much does it cost to ship Internationally?
A: Every international order is different, however we will automatically calculate your shipping costs during checkout before your payment is finalized.
Q: My order is a gift and I need it right away, can you help?
A: If you are in a rush to get your order, just send us an email at (email) to discuss expedition options.
Q: What do I do if my shipping address is incorrect?
A: If you believe the shipping address is incorrect, notify us immediately. Contact us at (email). However, if the art is already in transit, we recommend you contact the shipping service selected or address recipient to retrieve your artwork.
Q: How can I pick my artwork up locally?
A: For collectors in Southern California, you are welcome to save on shipping by arranging a pick up at our gallery in Long Beach. The gallery will send you an email when your order is available for pickup!
Q: Can I ship to a P.O. Box?
A: Yes, we can deliver packages 11″ x 14″ and smaller to a P.O. box. Larger items must be shipped to a street address.
Q: Is my package insured?
A: National Art Gallery guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. Refunds will be issued after confirmation of returned item is received. We do not reimburse shipping fees. If your package happens to get lost or damaged upon arrival, please contact our Customer Support Team at hello at nationalartgallery dot com for more details.
- Does National Art Gallery sell framed artwork?
Yes, we offer framing options, Please email us at hello at nationalartgallery dot com for more details.
We offer a three-day money back guarantee.
You can return your order for a full refund of the artwork cost (minus shipping charges) by following these steps:
Complete the Return Instructions form on the back of the packing ship included with your order.
Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
Returns Address (enter address)
We will typically issue your refund within 48-72 hours of receiving the package. Email us at hello at national art gallery dot com for more details.